Refund policy

FarmJOY sells home, garden, and hobby-farm tools and outdoor goods for customers in the United States. This policy explains how we handle defects, shipping problems, and limited warranties.

How to contact us

Email info@farmjoy.net within 30 days of delivery. Include your order number, photos or a short video of the issue and packaging, and a brief description. Please wait for our reply before shipping anything back.

Defective, damaged, incorrect, or missing items

If your order arrives damaged, defective, incorrect, or with required parts missing, tell us within 30 days of delivery. We will arrange a refund, replacement, or shipment of missing parts.

In most of these cases you do not need to return the product. If our fulfillment partner requires a return, we will email you the address and instructions first.

If the item price is $40 or less (before tax) and the issue is damage, defect, wrong item, or missing parts, we typically refund without asking you to send the item back.

Change of mind

We do not accept returns or refunds because you changed your mind, ordered the wrong product, or no longer need the item. Outdoor furniture and assembled goods are included in this rule.

This does not affect your rights for defective, damaged, incorrect, or missing items under this policy.

Limited warranty (by product type)

Beyond the 30-day arrival window, many products include a limited warranty against defects in materials and workmanship under normal home / garden use. The length and details are stated on each product page. If a product page does not list a warranty, the 30-day defect process above still applies.

Unless the product page says otherwise, our usual categories are:

  • Manual garden tools: 90 days

  • Cordless power tools: 6 months

  • Batteries and chargers: 90 days

  • Outdoor furniture: 90 days (structure)

  • Soft goods (for example watering bags): 30 days

Warranties do not cover normal wear parts (blades, chains, belts, and similar), misuse, accidents, improper storage outdoors, unauthorized modification, or commercial rental use unless the listing says otherwise.

Warranty help may be repair guidance, replacement, or refund at our discretion.

Refund timing

Approved refunds go to your original payment method (for example PayPal). Banks and payment providers often take several business days to show the credit.